At oklaro, we believe gaming should always be fun — never a source of stress or harm. We are committed to providing Filipino players with the tools, information, and support needed to play safely and within their means.
oklaro takes player welfare seriously. These are the core pillars of our responsible gaming program — built specifically for Filipino players who want to enjoy gaming the right way.
oklaro offers a voluntary self-exclusion tool that lets you temporarily or permanently suspend your account. Once activated, you will not be able to log in or place bets for the chosen period — no exceptions, no early reversals.
Set daily, weekly, or monthly deposit caps directly from your oklaro account settings. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 7-day cooling-off period.
oklaro can send you in-platform alerts after you have been playing for a set amount of time. These gentle nudges help you stay aware of how long you have been gaming so you can take breaks and stay in control.
Your full transaction and gaming history is always available in your oklaro account dashboard. Reviewing your actual wins, losses, and time spent is one of the most effective ways to stay grounded and make informed decisions.
Need a short break without fully closing your account? oklaro's cool-off feature lets you pause your account for 24 hours, 7 days, or 30 days. During this time, all gaming access is suspended while your account data remains intact.
Our player support team is available around the clock via live chat. If you are struggling with your gaming habits or need help activating any responsible gaming tool, our team is ready to assist — no judgment, just support.
The Philippine Amusement and Gaming Corporation (PAGCOR) mandates that all licensed online gaming operators promote responsible gaming practices. oklaro fully supports this mandate. Gambling is addictive. Know when to stop. If gambling is no longer fun and is causing financial, emotional, or relationship problems, please seek help immediately. You are not alone — support is available.
Problem gambling can affect anyone — regardless of age, income, or background. Recognizing the early warning signs is the first step toward getting help. If you or someone you know is experiencing any of the following, it may be time to take a break and seek support.
Continuing to gamble in an attempt to win back money that has already been lost, often leading to even bigger losses and deeper financial trouble.
Lying to family members, friends, or colleagues about how much time or money is being spent on gambling — or feeling the need to keep it secret.
Using gambling as a way to escape stress, anxiety, depression, or personal problems rather than as a form of entertainment.
Taking out loans, borrowing from family or friends, or using credit to fund gambling activity — a clear sign that spending has gone beyond what is affordable.
Repeatedly trying to reduce or stop gambling but being unable to do so, even when you genuinely want to quit or cut back on your activity.
Ask yourself these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use oklaro's responsible gaming tools or speak with a professional counselor.
Have you ever gambled more money than you originally planned to spend in a single session?
Do you find yourself thinking about gambling frequently — even when you are at work, school, or with family?
Have you ever borrowed money or sold personal belongings to fund your gambling activity?
Has gambling ever caused arguments or tension with your family, partner, or close friends?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Have you ever gambled to escape feelings of sadness, loneliness, stress, or anxiety?
After losing, do you feel a strong urge to return as soon as possible to try to win your money back?
If you answered yes to 2 or more questions, please contact oklaro support to activate self-exclusion or a cool-off period. You can also reach out to a professional counselor for confidential support.
All tools are available free of charge to every registered oklaro player. Access them anytime from your account settings.
| Tool | What It Does | Duration Options | Status |
|---|---|---|---|
| Deposit Limit | Caps the total amount you can deposit within a set period | Daily / Weekly / Monthly | Available |
| Loss Limit | Stops gameplay once your net losses reach a set threshold | Daily / Weekly / Monthly | Available |
| Session Time Limit | Sends an alert or ends your session after a set play duration | 30 min / 1 hr / 2 hr / Custom | Available |
| Cool-Off Period | Temporarily suspends your account without closing it | 24 hrs / 7 days / 30 days | Available |
| Self-Exclusion | Permanently or long-term suspends your oklaro account | 6 months / 1 year / Permanent | Available |
| Reality Check | Displays a summary of your session time and net result | Every 30 / 60 / 90 minutes | Available |
Responsible gaming starts with good habits. Here are some practical tips that oklaro recommends to every Filipino player who wants to keep gaming fun and stress-free.
oklaro is designed for entertainment. Every game outcome is determined by a certified random number generator — there is no strategy that guarantees consistent winnings.
Don't wait until gambling becomes a problem. Set your deposit and session limits when you first create your oklaro account — before you ever place a bet.
Keep your oklaro login credentials private. If you have children at home, ensure they cannot access your device or account. Never allow minors to observe or participate in gambling activity.
Financial limits are just the start. Know your emotional limits too. If a losing streak is making you angry or anxious, that is a clear signal to log out and take a break from oklaro.
Activating any oklaro responsible gaming tool takes less than two minutes. Here is how:
Sign in to your oklaro account using your registered mobile number and password.
Navigate to your Account Settings and select the "Responsible Gaming" section from the menu.
Select the tool you want — deposit limit, cool-off, self-exclusion, or session reminder — and configure your preferences.
Confirm your selection. The tool activates immediately. You will receive a confirmation notification on your registered mobile number.
Need help? Our 24/7 support team can activate any responsible gaming tool on your behalf. Contact us via live chat inside the oklaro platform.
Gaming is best enjoyed responsibly. Set your limits, know the signs, and play within your means. oklaro is here to support you every step of the way. 21+ only.
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